Cancellation & Refund Policy
Last updated: October 2026
Plans change — especially in the mountains. This policy explains exactly what happens if you cancel or reschedule a confirmed booking, so there are no surprises. It applies to the advance amount (currently 10% of the estimated total) paid at confirmation; the balance is only ever collected for trips that run.
Refunds by notice period
Notice is counted from the moment you inform us to your scheduled pickup time.
| Notice before pickup | Refund of advance |
|---|---|
| 20 days or more | 100% — full refund |
| 10 – 19 days | 75% |
| 5 – 9 days | 50% |
| Less than 5 days / no-show | No refund |
Free rescheduling
Rather move your dates than cancel? One free reschedule is included with every booking when requested at least 72 hours before pickup, subject to vehicle availability on the new dates. Any fare difference for the new dates (for example, peak-season rates) applies. Further reschedules are treated as a cancellation and rebooking.
If weather or roads stop the trip
Himalayan travel depends on conditions. If we cancel your trip — because of heavy snowfall, landslides, official road closures, or a vehicle problem we cannot resolve — you choose between a 100% refund of the advance or a free reschedule to any available date. This applies regardless of notice period.
Trips shortened mid-journey
If a trip already underway must be cut short due to conditions beyond anyone's control, unused full days of the vehicle hire are refunded on a pro-rata basis. Days already travelled, and third-party costs already incurred on your behalf (hotels, permits), are not refundable by us — though we will help you pursue any refunds those providers offer.
How to cancel or reschedule
Message us on WhatsApp, call +91 82193 35574, or email www.himachalsafar01@gmail.com with your booking name and pickup date. We confirm every cancellation in writing — your notice period is locked from the moment your message reaches us, not from our reply.
Refund timeline
Approved refunds are issued to the original payment method within 5–7 business days of confirmation. UPI and bank-transfer refunds usually arrive faster.
Related policies
See our Terms & Conditions for booking and payment terms, and our Privacy Policy for how your information is handled.
This is a starting template — please review it with a legal professional before relying on it.